FAQs Feed


How do I create dial rules?

posted May 5, 2014, 10:29 AM by mbuch@netsapiens.com   [ updated Apr 17, 2015, 4:41 PM ]

How to enable the Busy Lamp Field (BLF)/Presence

posted May 1, 2014, 2:01 PM by mbuch@netsapiens.com   [ updated Apr 20, 2015, 9:14 PM ]

How do I replace the default Speech Words files with files that I had recorded?

posted Apr 9, 2014, 2:39 PM by mbuch@netsapiens.com   [ updated Apr 9, 2014, 2:40 PM ]

  1. Have the phrases listed; Using the Complete Inventory of Speech Words file attached; recorded. The script of each phrase can be found in the Script column.
  2. Be sure that the names of the files are IDENTICAL to the names used in the spreadsheet
  3. Convert all the files to 8000Hz mono and encoded in 8-bit PCM u-Law
  4. Upload these files to the following file path on the server: /usr/local/NetSapiens/SiPbx/default/audio; by using the command line or an ftp/scp application such as FileZilla or WinSCP

| Attachments: Complete Inventory of Speech Words-20140408.xlsx

How do I create a redundant SIP Trunk?

posted Feb 26, 2014, 11:51 PM by mbuch@netsapiens.com   [ updated Apr 21, 2015, 11:28 AM ]

What are the default/recommended star codes?

posted Nov 20, 2013, 5:51 PM by mbuch@netsapiens.com   [ updated Nov 5, 2014, 2:48 PM by Unknown user ]


Default Star Codes can be found at
https://help.netsapiens.com/hc/en-us/articles/202627640



How can I make a parked call come back to the phone it was parked from?

posted Sep 18, 2013, 3:45 PM by mbuch@netsapiens.com   [ updated Jan 28, 2015, 4:20 PM ]

How can I stop the call waiting tone from interrupting my call and just send to my voicemail?

posted Sep 4, 2013, 11:39 AM by mbuch@netsapiens.com   [ updated Jan 29, 2015, 11:37 AM ]

How can I pickup a call that is ringing in my domain?

posted Jun 27, 2013, 2:53 PM by mbuch@netsapiens.com   [ updated Jan 28, 2015, 4:29 PM ]

I am an agent in multiple queues; how do I know where this call is coming from?

posted May 17, 2013, 2:54 PM by mbuch@netsapiens.com   [ updated May 17, 2013, 2:55 PM ]

  1. Find the appropriate dial rule that is routing your call to the call queue; e.g., 

  1. This can be done for all queues that you are a member of

How to enable browser redirect to correct Web Portal

posted May 15, 2013, 1:37 PM by Unknown user   [ updated Apr 20, 2015, 3:12 PM by mbuch@netsapiens.com ]

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