This feature available in nms version 1-1181. Configuration
steps:- Add Rule in Inbound
Gateway (or DID table depending on configuration and version) pointing a
DID to the "domain" user of the domain you wish you use. This will set
the domain and default audio to use for this application.
- Create
a "domain" user if not already existing. Note: this is automatically
done in the domain creation step after 1-1181.
- Set a forward all
rule on the "domain" user to a entry that will call the "Prompt"
application, example "Prompt_8".
- Add a rule in the dial
translation for "Prompt_8", using application "Prompt" and destination
user to 8. This will play greeting 8 of user domain and prompt for
dtmf.
- To record greeting 8 you can go to Applications -->
greetings. Pick the domain you want. If multiple languages are already
created, select default. Click on "Record Greeting" and pick 8 from the
drop down menu.
- Add the two case statements for your two
languages in the form "Prompt_8.Case_X" Where X is DTMF entered. Use app
"Set_Language" and set destination user to the language abbreviation.
- Add
the return statement of the "Set_Language" app in the form of
"Set_Language.Done" and choose your next destination. In this case we
will announce greeting 1.
- As
of version 1-1182, there is no UI to create a new language foler to
hold language audio so one needs to be manually created. After created
the UI will understand it and allow for manipulation.
- Copy
files from the standard audio and greeting folders into the folders with
the language prefix attached. example "audio_en_US". From the command
line this can be done using the following commands
- >cd
/usr/local/NetSapiens/SiPbx/data/demo.netsapiens.com/domain/ (replace
demo.netsapiens.com with your real domain)
- >cp -rf audio
audio_en_US
- >cp -rf greeting greeting greeting_en_US
- repeat
for each language.
- From the UI you can go to
Applications --> greetings and see that there is now muiltipel
languages available for the domain.
- You can now
rerecord or upload different audio for the new languages from this page
by clicking on the domain and selecting your language.
- Once the
language is selected it will use that language throughout the entire AA,
so you will need to record all speech words needed in the new language
as well. This can be done from System --> Settings --> Advanced
--> Speech words. Or can be done in bulk via scp. If you have audio
recorded in another language and need help uploading all the files
NetSapiens support can assist.
TAGS: server related, multi language ivr, multi-language, ivr, interactive voice responce, vru, auto-attendant, auto attendant, aa, how to, instructions |