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I am an agent in multiple queues; how do I know where this call is coming from?

posted May 17, 2013, 2:54 PM by Mamta Buch   [ updated May 17, 2013, 2:55 PM ]
  1. Find the appropriate dial rule that is routing your call to the call queue; e.g., 

  1. This can be done for all queues that you are a member of
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