6. Time Frames

Time Frames determine specific hours of certain days or a span of days when features such as answering rules, call queues or auto attendants  will be active. For example: Monday-Thursday 5pm-8am, or July 7–July 25. It is a good idea to have one or more time frames ready before creating your answering rules. Give your time frame a name that matches the time frame and usage; e.g., weekends forward to cell or work hours auto attendantThere are three different time frames that can be created:
  1. Always
  2. Certain days of the week and times; e.g., work hours or weekends
  3. Specific dates or ranges; e.g., observed holidays or vacation schedules

The first time frame to create is an Always time frame. This will kick in when no other time frame is applicable

If setting a Work Hours time frame the select Certain days of the week and times. Then check the days that are to be used in this time frame and move the sliders to accommodate the range you wish to set.  If you wish to split the range into two; e.g., morning and afternoon; then click on the green plus sign. This then allows you to set two time ranges within one day. Continue on until your time frame has been configured and then click Save.

If setting a time frame for a holiday that only lasts one day enter the date of the holiday in the box on the left AND right side

If setting a time frame for a date range enter the beginning and ending dates of the holiday. Keep in mind you can create a time frame with multiple ranges in it as shown below: