External. In the Admin UI go to System, Settings, License, and confirm is status is ok or pending.If status is pending it may take a few minute for the information to be updated. If status has not updated. Internal. Troubleshooting. One can try to restart the service, In Admin UI > System > Settings, Restart, Choose the Service and apply the correct password. If that fails One can try to restart the service from ssh into the box with service netsapiens_(name_of_service) restart or start if it was in a stopped state. Also Issue may be relate to sql backup to verify. 1)ssh into the box 2) USE SiPbxDomain; 3) SELECT count(*) as count from route_update; If the update list is 0 information has been updated to the database however if it is stuck one may want to gather more information. If Customer need to move on right away (quick fix:however issue will resurface as this is a temp work around) truncate table route_update; |
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