Displaying the Call History Page
The Call History page contains information about each call attempt that
was made in the system. Each line contains the Call Detail Record (CDR)
for one call, which includes information such as:
- Originating
and answering telephone numbers for each call
-
Date
and time of each call attempt
There is one CDR for each call attempt.
The most recent calls appear at the top of the page. If
the number of calls shown exceeds what the page can display, a next
link appears at the lower right
area of the page. Click this link to display the next page of calls.
To display the Call History Page
Click the Call
History menu. A Call History page similar to the one below
appears.
Column
|
Description
|
From
Device
|
Device that originated the
call.
|
To
Device
|
Device to which the call was
directed.
|
Dialed
#
|
Telephone number that was
dialed.
|
Call
Time
|
Date and time when the call
was placed.
|
Ringing
Time
|
Date and time when the call
started ringing the other phone.
|
Answer
Time
|
Date and time when the call
was answered.
|
Hangup
Time
|
Date and time when the call
was released (ended).
|
Duration
(Sec)
|
Elapsed time of the call, in
seconds.
|
Release
Reason
|
Reason why the call was
released.
|
Initially, the Call History page shows the entire call
history. To locate a call for a particular device, you can use the Find
Device field at the top right side
of the Call History page to find a device that meets certain search
criteria,
or the Offset field and the Reseller
or Domain drop-down list at the bottom-left side of
the Call History
page to filter calls by reseller and or domain.
The Call History page also has a Refresh
button. After you filter or edit a voice mail, click this
button to update the contents on this page.
Finding a Device
To find a device on the Call History page:
- In
the Find Device field, enter the
first few characters of the device you want to find. For example, to
find the
device “sip:1234,” you can type sip:12.
- Click
the Refresh button. Only the device
that matches the characters you typed appear in the Call History page.
Filtering Calls by Offset, Reseller, and/or Domain
Initially, the Offset
field is empty and the Reseller and Domain
fields contain an asterisk. This
character means the Call History page shows calls for all resellers and
domains. To filter the calls by a particular offset, reseller, and/or
domain:
- To
filter calls by an offset, enter a value in the Offset
field.
- To filter calls by a particular reseller, select a
reseller
in the Reseller
drop-down list.
- To
filter calls by a particular domain, select a domain in the Domain
drop-down list.
The Reseller and Domain
drop-down lists can be used together to narrow your view
by filtering calls by reseller and domain
|
- Click
the Refresh button. Only the calls
that correspond to the reseller and/or domain you selected are
displayed in the
Call History page.
Showing or Hiding Information
At the bottom of the Call History page are the following
toggle buttons you can
click to show or hide call-related information:
- Show/Hide From User
allows the call history page to
include or exclude the From User
field.
- Show/Hide From Device
allows the call history to include or exclude the From Device
field
- Show/Hide To User
allows the call history to include
or exclude the To User field.
- Show/Hide To Device
allows the call history to include
or exclude the To Device field.
- Show/Hide Media
allows the call history to include
or exclude information about the media, such as byte counts for each
direction
and the IP addresses of the devices involved in the call.
- Show/Hide Disposition
allows the call history to include
or exclude the disposition information. Dispositions are
used in call
center environments, where an agent enters a disposition code about the
call at
the end of the call.
Downloading a Call Detail Record
A
CDR is generated when a telephone call is placed. Using the Download
CDR button at the bottom-right
area of the Call History page, you can download a CDR for a particular
date and
time range. The CDR is contained in a comma-separated value
(CSV)-formatted
file. This allows you to import the CSV into applications that handle
CSV-formatted files.
- Click
the Download CDR button. The
controls shown below appear
- Using
the From controls, select the
starting date and time.
- Using
the To controls, select the ending
date and time.
- By
default, the CDRs for all domains will be downloaded. To download CDRs
for a
specific domain, select the domain from the Domain
drop-down list.
- Click
the Start Download button. The
message below prompts you to specify a location where the CDR file
should be downloaded.
- Click
the Save button, specify a location
where the CDR file is to be downloaded, and click the Save
button.
Viewing Events
The Call History page allows
you to view events associated with a record. To view events:
- From
the Call History page, under the Call
Time column, click a record whose events you want to view.
The Events page
appears
- At
the top-right side of the page, the Filter
field shows the filter to be applied to the events. By default, the
filter is
set to the call that was selected in the previous page. Changing this
filter
information requires in-depth knowledge of the filter syntax.
- By
default, SIP Call ID information is omitted from the events. To include
it,
check Call-ID to the right of the
filter.
- Below
the filter are checkboxes for checking the events you want to view.
There is a
checkbox for each event. To view an event for the record you selected,
check
that event’s checkbox. To view multiple events, check each checkbox
that
corresponds to the events you want to view for the selected record.
The most commonly used
events are:
- Responder s shows
step-by-step progress of the call
in the SNAP platform.
- Info = shows the
actual
SIP trace of the call.
- Media = shows
media-related information, such as
voice prompts played.
- All = shows all events
combined for a call.
To select
all events, click the All checkbox
at the far right side.
|
- Offset is used to jump ahead by the
selected number of events. This offset includes all system events, not
necessarily the ones that are displayed (unless you are displaying
“all”
events). Enter the appropriate value in the Offset
field
- The
Time From and Time To
fields show the start and end times for the events to be
displayed. To see events that occurred at a different start and end
time,
change the Time From value to
reflect the desired start time and the Time
To value to reflect the desired end time.
- The
Time Margin field shows events for
the specified amount of seconds before and after the call.
- After
you select one or more event categories, click the Refresh
button. The event trace appears, with the newest event at
the top of the page. An index number and a time stamp for each event
appear on
the right side.
To help
decipher
the various SIP release codes that may be shown in the Release Reason
column go here
|