Getting Started

SNAPsolution Software Administration Portal

  • In the User Name field, type your user name. The default user name is tac
  • In the Password field, type your password. The default password is tac

For security, every typed password character appears as the character ●
  • Click the Login button. The System Status screen appears. This screen shows the status of your SNAPsolution system.

Quick Tour

The SNAPsolution application provides an intuitive user interface for setting up and managing your SNAPsoftware.

  • The Menu Bar gives you quick access to the commands you need to perform a range of activities.

  • The Page Panel provides a robust viewing area that puts application configuration and management at your fingertips. When you select a command from a menu, the page associated with the command appears here.

  • The Footer contains buttons that can be used with the page displayed in the Page Panel. The buttons that appear vary depending on the page displayed. Some pages, like the System Status page, may also show the server’s name and IP address in the footer.

To facilitate readability, most screens that appear in the Page Panel have their information organized in columns. In addition, some screens let you sort data in ascending or descending order by clicking the column header.

System Status Page

The first time you start the SNAPsolution application, the System Status page appears. You can also display this page by clicking the Status command in the System menu.

The System Status page shows the current system status. The information is divided into two areas in the Page Panel.

  • System Status shows the general status of the system
  • Active Calls shows the calls that the system is currently handling

System Status Columns




SNAPsolution module.


Version of the SNAPsolution being run.

App Address

Virtual IP address of a HA system.

IP Address

IP address of the server.


MAC address of the server.


Indicates whether the process is running.

Running = normal operation.

Expired = process is not running.

Start Time

Year, month, day, hour, minute, and second when the system started.

Update Time

Year, month, day, hour, minute, and second when the real-time code last updated the database.

Active Calls Columns



From Device

The name of the device that originated the call.

From Address

The IP address of the device that originated the call.

To Device

The ID of the device answering the call.

To Address

The IP address of the device to which the call was directed.


The compressor/decompressor (codec) used to compress/decompress voice during the call.

Call Time

The duration of the call, in year, month, day, hour, minute, and second.

Ringing Time

The duration of the ring time (how long the phone rang before the call was answered or hung up), in year, month, day, hour, minute, and second.

Answer Time

The time when the call was answered, in year, month, day, hour, minute, and second.


Provides a Terminate link for ending the call.

Logging Out

When you finish using SNAPsolution, use the following procedure to log out of the application.

  • Click the Logout menu. This is the rightmost menu in the menu bar