Managing Voice Mail
This section describes the administration of the voice mail
application. Voice mail is managed using the Vmail Status page.
To Display the Vmail Status Page

Column
|
Description
|
Last Name
|
User’s last name.
|
First Name
|
User’s first name.
|
User Name
|
SIP user account.
|
Domain
|
Domain to which the user is assigned.
|
Dept.
|
Department to which the user is assigned.
|
Greeting
|
Greeting number (1-7) selected by the user.
|
Vmail
|
Determines whether voice mail is enabled or disabled.
Yes = voice mail is enabled. (default)
No = voice mail is disabled.
|
Rcv Brdcast
|
Determines whether the user will receive voice mail
broadcasts.
Yes = user can receive broadcast voice mail messages.
(default)
No = user cannot receive broadcast voice mail messages.
|
Sort LiFo
|
Determines the sorting order (whether to play newest or
oldest
voice mail first).
Yes = play newest voice mail first.(default)
No = play oldest voice mail first.
|
Announce Time
|
Determines whether the time is announced when voice mail
is
played.
Yes = announce time when voice mail is played. (default)
No = don't announce time when voice mail is played.
|
VMail Notice
|
Enables or disables the sending of a voice mail
notification
via email.
Yes = send voice mail notification via email with one of
the following options:
- hyperlink
- brief hyperlink
- attachment (leave as new)
- attachment (move to saved)
- attachment (move to trash)
- brief attachment (leave as new)
- brief attachment (move to saved)
- brief attachment (move to trash)
No = do not send voice mail notification via email.
(default)
|
VMail Notice Address
|
Email address to which the voice mail notification is
sent.
The notification can be sent as a link or as an attachment in
.wav format. When sent as an attachment, the user can select
whether to move the voice mail to the folder for saved emails, or
leave it in the folder for new emails. If the saved folder is
selected, the voice mail indication light on the phone will no
longer blink.
|
# Draft
|
Number of messages in draft folder.
|
# Greeting
|
Number of recorded greetings.
|
# New Msg
|
Number of new voice mail messages.
|
# Saved Msg
|
Number of saved voice mail messages.
|
# Deleted VMail
|
Number of voice mail messages that have been deleted.
|
Size
|
Size, in kb, of all the voice mail messages in the
user’s
voice mail box.
|
Initially, the Vmail Status page shows voice mail information
for
all of the system users. To locate voicemail information for a
particular user, you can use the Find User field at
the top
right side of the Vmail Status page to find a user that meets certain
search criteria, or the Offset field and the Reseller
or Domain drop-down list at the bottom-left side of
the Vmail
Status page to filter voice mails by reseller and/or domain.
If the number of voice mail users shown exceeds what the page
can
display, a next link appears at the lower right area of the page.
Click this link to display the next page of voice mail users.
The Vmail Status page also has a Refresh
button. After you
filter or edit a voice mail, click this button to update the contents
on this page.
Finding a Voice Mail User
To find a voice mail user on the Vmail Status page:
-
In the Find User field, enter the
first few characters
of the user whose voicemail information you want to find. For
example, to find the voice mail for the user “John Smith,” you
can type john or Smith.
Filtering Voice Mail Users by Offset, Reseller, and/or Domain
Initially, the Offset field is empty and
the Reseller
and Domain fields contain an asterisk. This
character means
the Vmail Status page shows resellers and domains for all users. To
filter the voice mail users by a particular offset, reseller, and/or
domain:
The Reseller
and Domain drop-down lists can be used
together to narrow your view by filtering voice mail users by reseller
and domain.
|
Changing Voice Mail Status
To change the status for a voice mail:
-
Complete the fields in the Vmail Status
dialog box
(see Table 7-35).
-
Click the Modify button to exit the
dialog box, then
click the Refresh button.
Table 735.
Fields in the Vmail Status Dialog Box
Column
|
Description
|
User Name
|
Read-only field that shows the name of the user.
|
Domain
|
Read-only field that shows the name of the domain.
|
First Name
|
User’s last name.
|
Last Name
|
User’s first name.
|
Dept
|
Department to which the user is assigned.
|
VMail
|
Determines whether voice mail is enabled or disabled.
Yes = voice mail is enabled. (default)
No = voice mail is disabled.
|
Rcv Brdcast
|
Determines whether the user can receive voice mail
broadcasts.
Yes = user can receive broadcast voice mail messages.
(default)
No = user cannot receive broadcast voice mail messages.
|
Sort LiFo
|
Determines the sorting order (whether to play newest or
oldest
voice mail first).
Yes = play newest voice mail first. (default)
No = play oldest voice mail first.
|
Announce Time
|
Determines whether the time is announced when voice mail
is
played.
Yes = announce time when voice mail is played. (default)
No = do not announce time when voice mail is played.
|
Announce CID
|
Determines whether the the caller ID is announced when
voice mail is
played. |
VMail Notice
|
Enables or disables the sending of a voice mail
notification
via email.
Yes = send voice mail notification via email with one of
the following options:
- hyperlink
- brief hyperlink
- attachment (leave as new)
- attachment (move to saved)
- attachment (move to trash)
- brief attachment (leave as new)
- brief attachment (move to saved)
- brief attachment (move to trash)
No = do not send voice mail notification via email.
(default)
|
VMail Notice Address
|
Email address to which the voice mail notification is
sent.
The notification can be sent as a link or as an attachment in
.wav format. When sent as an attachment, the user can select
whether to move the voice mail to the folder for saved emails, or
leave it in the folder for new emails. If the saved folder is
selected, the voice mail indication light on the phone will no
longer blink.
|
Greeting
|
Greeting number selected for this user.
|
Emptying Deleted Voice Mail Messages
To empty deleted voice mail messages:
-
From the Vmail Status page, click the Empty
Deleted VMail
button. A message displays the number of
directories from
which trash was emptied
-
Click the BACK link
to return to the Vmail
Status page.
Managing Greetings
Greetings are managed using the Greetings page. Using the
Greetings page, you can record, delete, and edit greetings used by
the auto attendants.
To Display the Greetings Page
On the Applications
menu, click Greetings.
Column
|
Description
|
Domain
|
Lists all domains in the system.
|
Greeting File
|
Number of greeting files recorded in each domain.
|
Initially, the Greetings page shows all the greetings in the
system. To locate a particular greeting, you can use the Reseller
drop-down list at the bottom-left side of the Greeting page to filter
greetings by reseller.
If the number of greetings shown exceeds what the page can
display, a next link appears at the lower right
area of the
page. Click this link to display the next page of greetings.
The Greetings page also has a Refresh
button. After you
filter or edit a greeting, click this button to update the contents
on this page.
Filtering Greetings by Reseller
Initially, the Reseller field contains an
asterisk. This
character means the Greetings page shows resellers and domains for
all users. To filter the greetings messages by a particular offset,
reseller, and/or domain:
-
To filter greetings by a particular reseller, select a
reseller in the Reseller drop-down list.
-
Click the Refresh button. Only the
greetings that
correspond to the reseller you selected are displayed in the
Greeting page.
Adding New Greetings
New greetings for the Domain’s auto attendant can be recorded
from any phone or uploaded from a pre-recorded .wav file
Recording a new greeting from a phone
-
Complete the fields in the My Greeting
dialog box (see
Table 7-37).
-
Click the Start Record Greeting
button. A message
tells you to answer the call at the telephone number shown to record
the messages.
-
Click the BACK link to remove the
message.
-
When the telephone rings, lift the
handset, record
your message, and hang up the handset.
Column
|
Description
|
Description
|
Read-only field that describes the greeting.
|
Call To
|
Enter the phone number from where you want to record the
greeting. This can be an on-net phone number or off-net phone
number (i.e., cell phone).
|
Greeting
|
Select the number of the greeting you want to record.
|
Greeting Name
|
Enter a description for the greeting. We recommend that
you
spell out the actual wording that is being recorded.
|
Example Script
|
This read-only field appears when you edit a greeting.
It
provides an example of a script you can use to record your
greeting.
|
Uploading a Greeting from a .wav File
To record a new greeting from a .wav file:
- Click the Start Upload Greeting button.
Column
|
Description
|
Description
|
Read-only field that describes the greeting.
|
File to upload
|
Click the Browse button and point to the file that you
want to
upload.
|
Greeting
|
Read-only field that shows the number of the greeting to
be
uploaded.
|
Greeting Name
|
Enter a description for the greeting. We recommend that
you
spell out the actual wording that is being recorded.
|
Example Script
|
Read-only field that provides an example of a script you
can
use to record your greeting
|
Playing Back Greetings
After you
record a greeting, use
the following procedure to play it back.
-
From the Greetings
page, under
the Domain column, click the domain whose greeting
name you
want to play. The Greetings page appears
-
Under the Playback
column, click the PLAY link that corresponds to the
greeting
you want to play back. The greeting is played back.
-
If you are not
satisfied with
the greeting, edit it then play it back to make sure the greeting is
satisfactory.
-
Once you are
satisfied with the
greeting, you can upload it into the system
Editing Greetings
There may
be times when you want
to edit a greeting you have record. To edit a greeting:
-
From the Greetings
page, under
the Domain column, click the domain that contains
the
greeting you want to edit. The Greetings page appears
-
Under the Record
column,
click the Record link for the greeting you want to
edit. The
My Greeting dialog box
Changing Greeting Names
To change
the name for a
greeting:
-
From the Greetings
page, under
the Domain column, click the domain whose greeting
name you
want to change. The Greetings page appears
-
Under the Greeting
Name
column, click the name you want to change. The My Greeting dialog
box appears. Only the Greeting Name field is
editable. We
recommend that you spell out the exact wording
of the recording. The
others are
read-only fields in this dialog box.
-
In the Greeting
Name
field, edit the name of the greeting.
-
When you finish
editing the
greeting name, click the Modify button. The edited
name
appears in the Greetings page.
Managing Music-on-Hold
Music-on-hold files can be recorded or uploaded per domain.
They
are played when a caller is put on hold or when a caller is in a call
queue. Music-on-hold files are managed using the Music on Hold
>>
Select Subscriber page.
When managing music-on-hold files, the filename is significant
and
must be in the format moh-nn
where nn
is the number of the music-on-hold file. In the case of call queuing,
it is possible to have multiple music-on-hold files for a domain or
user. The file named moh-00 is significant because
this file
will only be played once each time music-on-hold is activated. This
allows for an introduction message.
It is not necessary to have an moh-00
introduction file if
it is not required. The remaining music-on-hold files will be played
in the order of the filename and repeated if necessary. The following
example is for a possible music-on-hold implementation for a call
center:
-
moh-00 - “Thank you for calling company
XYZ, all
agents are currently busy. Please hold for the next available
agent.”
-
moh-01 - 1st music
file.
-
moh-02 - 2nd music
file.
-
moh-03 - “Please
continue to hold. Your call is important to us.”
In this scenario, after moh-03 is played, the files will start
over beginning with moh-01.
To Display the Music on Hold >> Select
Subscriber Page
On the Applications
menu, click Music On
Hold.
Column
|
Description
|
User Name
|
Music-on-hold is loaded to the ‘domain’ user in each
domain or to the default user in a Hunt Group.
|
Domain
|
Domain name of for the music-on-hold file.
|
# Wave File
|
Number of music-on-hold files in the selected Domain.
Multiple
files can be loaded and are played in sequence.
|
#G723 File
|
Only used when the system is enabled to use compressed
audio
files. Please contact NetSapiens support for further
instructions.
|
#G729 File
|
Only used when the system is enabled to use compressed
audio
files. Please contact NetSapiens support for further
instructions.
|
Initially, the Select Subscriber page shows all the
music-on-hold
files in the system. To locate a particular file, you can use the
Reseller and Domain drop-down
lists at the bottom-left
side of the Greeting page to filter music-on-hold files by reseller
and/or domain.
If the number of music-on-hold files shown exceeds what the
page
can display, a next link appears at the lower right
area of
the page. Click this link to display the next page of greetings.
The Select Subscriber page also has a Refresh
button. After
you filter or edit a music-on-hold file, click this button to update
the contents on this page.
Filtering Music-on-Hold files by Reseller and/or Domain
Initially, the Reseller and Domain
fields contain an
asterisk. This character means the Select Subscriber page shows
music-on-hold files for all resellers and domains.
-
To filter music-on-hold files by a particular reseller,
select a reseller in the Reseller drop-down list.
-
To filter music-on-hold files by a particular domain,
select
a domain in the Domain drop-down list.
The Reseller
and Domain drop-down lists can be used
together to narrow your view by filtering voice mail users by reseller
and domain.
|
Managing Music On Hold Files
-
From the Select Subscriber page, perform one of the
following
steps:
-
To manage the music-on-hold files for a particular Domain,
under the User Name column, click a user name.
-
To add music-on-hold for a particular user, click the Add
button. When the Add page appears under the User
Name column, click the user for whom you want to record the
music-on-hold file.
From this page, you can:
-
Record a music-on-hold file
-
Play back a music-on-hold file
-
Upload a music-on-hold file
-
Change the description of a music-on-hold file
-
Delete a music-on-hold file
Recording a Music On Hold File
Music On Hold – Record Dialog Box
-
Complete the fields in the Music On Hold – Record dialog
box
-
Click the Start Record Music-On-Hold file
button. A
message tells you to answer the call at the telephone number shown
to record the messages.
-
Click the BACK link to remove the
message.
-
When the telephone rings, lift the handset, record your
music-on-hold file, and hang up the handset.
-
To listen to your music-on-hold file
Column
|
Description
|
Filename
|
Read-only field that shows the name of the music-on-hold
file.
|
Domain
|
Read-only field that shows the domain where the
music-on-hold
file will be uploaded.
|
User
|
User for which the music-on-hold is loaded.
|
Annotation
|
Description of the music-on-hold file.
|
Record At
|
Phone number where the music-on-hold will be recorded at.
|
Playing Back Music On Hold Files
After you record a music-on-hold file, use the following
procedure
to play it back.
-
Under the Playback
column, click the PLAY link for the music-on-hold
file you
want to play back. The file is played back.
-
If you are not satisfied with the file, edit it, then play
it back to make sure the file is satisfactory.
-
Once you are satisfied with the file, you can upload it
into
the system
Uploading Music On Hold Files
Column
|
Description
|
Filename
|
Read-only field that shows the name of the music-on-hold
file.
|
Domain
|
Read-only field that shows the domain where the
music-on-hold
file will be uploaded.
|
User
|
User for which the music-on-hold is loaded.
|
Annotation
|
Description of the music-on-hold file.
|
File to Upload
|
Click the Browse button to select the music-on-hold file
you
want to upload.
|
Changing the Description of a Music On Hold File
Deleting a Music On Hold File
If you no longer need a music-on-hold file, use the following
procedure to delete it from the system.
-
Under the Delete column,
click the Delete link for the music-on-hold file
you want to
delete. A precautionary message shows information about the
music-on-hold file you selected for deletion.
-
Click the Delete button to delete the
file (or click
OK to retain it).
Managing Conferencing
Using the Conferencing page, the administrator can configure
individual "Conference Rooms" and view all of the details
regarding all active or inactive conferences of the NetSapiens
Conference Server (NCS).
Conferencing is managed using the Conference page.
To Display the Conference Page
Column
|
Description
|
Conference URI
|
Uniform Resource Identifier for uniquely identifying the
conference.
|
Conference Name
|
Name of the conference.
|
PIN
|
Personal Identification Number that must be specified to
enter
the conference.
|
Time Begin
|
Time when the conference is to start.
|
Time End
|
Time when the conference is to end.
|
GMT Offset
|
Greenwich Mean Time offset that corresponds to the time
zone
where the conference is to be started.
|
Activate
|
Indicates whether conferencing is activated.
|
Show Participants
|
Indicates whether conference participants are shown or
hidden.
If they are shown, you can view and access participants
|
# Participants
|
Number of individuals participating in the conference.
|
Max # Participants
|
Maximum number of individuals who can participate in the
conference.
|
Adding New Conferences
-
Complete the fields in the Add New Conference dialog box
-
Click the Create button, then click
the Refresh
button. The conference you added appears in the Conferencing page.
-
You can now add participants to your conference
Column
|
Description
|
Conference URI
|
Enter the name of the conference you are adding.
This field is read only in the Conference Details dialog
box.
|
Conference Name
|
Enter the name for the conference you are adding.
|
Leader Login
|
Enter the login number that the leader of the conference
must
enter to access the conference.
|
Leader Pin
|
Enter the PIN that the leader of the conference must
enter to
start the conference.
|
PIN
|
Enter the PIN that all other attendees must enter to
participate in the conference.
|
Activate
|
Indicate whether the conference should be activated.
Yes = conference is activated.
No = conference is not activated (default)
|
Time Begin
|
Use the controls to specify the time when the conference
is to
start.
|
Time End
|
Use the controls to specify the time when the conference
is to
end.
|
GMT Offset
|
Enter the GMT offset that corresponds to the time zone
where
the conference is to be started. For example, if the conference
is to start in Los Angeles, specify an offset of -7.
|
Max # Participants
|
Enter the maximum number of individuals who can
participate in
the conference (default is 8).
|
Save Participants
|
Indicates whether participants to this conference are
saved.
If they are saved, the leader can start a conference at a later
time and have the Conference Room call the participants. In this
way, the participants do not need to remember a PIN and nobody
will be late, as the NetSapiens server sets up the conference to
all participants.
Yes = participants are saved. (default)
No = participants are not saved.
|
Announce Participants
|
Select the Wave (.wav) file that will be used to
announce
participants who join the conference.
|
Depart Tone
|
Select the Wave (.wav) file that will be used to
announce
participants who exit the conference.
|
Dial Translation
|
Select which dial translation will be used for this
conference.
|
Adding, Viewing, and Deleting Participants
-
From the Conference, under the Activate Show
Participants
column, click the SHOW PARTICIPANTS
link for the
desired conference. This page has two sections: the top section lets
you edit
the conference you selected, while the bottom section lets you edit
the participants to the conference.
Using the Conference Section
Using the Conference section you can edit a
conference and show or hide participants.
-
To edit or delete the conference from the Conference
section, click the conference under the Conference URI
column. When the Conference Details dialog box appears you can edit or
delete the conference.
-
To hide the participants of the conference from the
Conference section, click the HIDE PARTICIPANTS
link under the Show Participants column. The
participants are
hidden and the Conference page reappears.
Using the Participants Section
Using the Participants section, you can add, call
and disconnect, mute, and delete participants.
-
To add participants from the Participants section, click
the Add button in the participants section. When
the New Conference Participant dialog box appears
enter the participant’s phone number (including any special
dialing requirements such as country or area code) and click either
the Call Now button (to call the participant now)
or the Call
Later button (to call the participant at a later time).
Multiple
participants can be set up for Call later, in which case the Call
All button in the main screen can be used to call all of the
listed participants simultaneously.
To call all connected participants at one time, click the Call
All
button at the bottom-left area of the Participants section.
|
To disconnect all connected participants at one time, click the Disconnect
All button at the bottom-right area of the Participants
section.
|
-
To mute a participant from the Participants section, click
the MUTE link under the Mute
column for
the participant. The link changes to UNMUTE, You
can click
the UNMUTE link to turn off muting.
-
To delete a participant from the Participants section,
click the DELETE link under the Delete
column for the participant you want to delete.
No precautionary message appears before you delete a participant.
Therefore, be sure you do not need a participant before you delete it.
If you accidentally delete a participant that you want to keep in a
conference, perform steps 1 and 2 in this procedure to add the
participant to the conference.
|
To delete all participants at one time, click the Delete All
button at the top-right area of the Participants section.
|
Editing Conferences
There may be times when you want to edit a conference. To edit
a
conference:
Deleting Conferences
-
If you no longer need a conference, use the following
procedure to delete it from the system.
-
From the Conference, under the Conference URI
column,
click the conference you want to delete. The Conference Details
dialog box appears.
-
Click the Delete button. A
precautionary message asks
if you are sure you want to delete the item.
-
Click OK to delete the conference (or
click Cancel
to retain it).
-
Click the Refresh button to update the
screen.
Managing Call Queues
Call queues are used to hold callers when no user is available
to
answer a call. Normally, call queues are used with Hunt Groups. A
Hunt Group contains multiple users (i.e., Help Desk staff) and
manages the distribution of calls to those users. Call queues are
managed using the Call Queues page.
To Display the Call Queues Page
Column
|
Description
|
Edit
|
Click the EDIT link to edit a call queue.
|
Queue Name
|
Name of the call queue.
|
Domain
|
Domain to which the call queue belongs.
|
SHOW
|
Click the SHOW link to view the status of a call queue.
|
Description
|
Shows the description of the call queue.
|
Default User
|
User name to which the call queue is attached.
|
# of Entries
|
Number of entries in the call queue.
|
Initially, the Call Queues page shows all the call queues in
the
system. To locate a particular call queue, you can use the Reseller
and/or Domain drop-down lists at the bottom-left
side of the
Call Queues page to filter call queues by reseller and/or domain.
If the number of users shown exceeds what the page can
display, a
next link appears at the lower right area of the
page. Click
this link to display the next page of call queues.
The Call Queues page also has a Refresh
button. After you
add, edit, or delete call queues, click this button to update the
contents on this page.
Filtering Call Queues by Reseller and/or Domain
Initially, the Reseller and Domain
fields contain an
asterisk. This character means the Call Queues page shows call queues
for all resellers and domains.
The Select
Reseller and Domain drop-down lists can be used together to narrow your
view by filtering call queues by reseller and domain.
|
Adding a New Call Queue
-
Complete the fields in the Add New Queue dialog box
-
Click the Create button to exit the
dialog box, then
click the Refresh button. The new call queue you
added
appears on the Call Queues page, with the settings you selected in
the Add New Queue dialog box.
Column
|
Description
|
Queue Name
|
Enter a name for the call queue you are adding.
|
Domain
|
Select the domain to which the call queue will belong.
|
Description
|
Enter a description for the call queue.
|
Default User
|
User name to which the call queue is attached.
|
Options
|
Reserved for future use.
|
Editing Call Queues
There may be times when you need to edit the information for a
call queue. To edit a call queue:
-
Change the values in the Modify Queue Information dialog
box
as necessary
-
Click the Modify button to exit the
dialog box, then
click the Refresh button to update the screen.
Deleting Call Queues
If you no longer need a call queue, use the following
procedure to
delete it from the system.
From the Call Queues page, under the EDIT
column, click the
EDIT link for the call queue you want to delete. The
Modify
Queue Information dialog box appears.
Click the Delete button. A precautionary
message asks if
you are sure you want to delete the item.
Click OK to delete the call queue (or
click Cancel
to retain it).
Click the Refresh button to update the
screen.
Showing the Status of Call Queues
The Answer button
is not used.
|
Managing Hunt Groups
Hunt groups contain a list of users, such as members of a
sales
department or support group. Incoming calls to this department are
distributed to the users in the hunt group. Hunt groups are managed
using the Hunt Groups page.
To Display the Hunt Groups Page
Column
|
Description
|
Edit
|
Click the EDIT link to edit a hunt group.
|
Queue Name
|
Name of the hunt group.
|
Domain
|
Domain to which the hunt group belongs.
|
SHOW
|
Click the SHOW link to view the status of a hunt group.
|
Description
|
Shows the description of the hunt group.
|
Default User
|
User name to which the hunt group is attached.
|
# of Entries
|
Number of entries in the hunt group.
|
Initially, the Hunt Groups page shows all the hunt groups in
the
system. To locate a particular hunt group, you can use the Reseller
and/or Domain drop-down lists at the bottom-left
side of the
Hunt Groups page to filter hunt groups by reseller and/or domain.
If the number of users shown exceeds what the page can
display, a
next link appears at the lower right area of the
page. Click
this link to display the next page of hunt groups.
The Hunt Group page also has a Refresh
button. After you
add, edit, or delete hunt groups, click this button to update the
contents on this page.
Filtering Hunt Groups by Reseller and/or Domain
Initially, the Reseller and Domain
fields contain an
asterisk. This character means the Hunt Groups page shows hunt groups
for all resellers and domains.
-
To filter hunt groups by a particular reseller, select a
reseller in the Reseller drop-down list.
-
To filter hunt groups by a particular domain, select a
domain
in the Domain drop-down list.
The Reseller and
Domain drop-down lists can be used together to narrow your view by
filtering hunt groups by reseller and domain.
|
Adding a New Hunt Group
-
Click the Create button to exit the
dialog box, then
click the Refresh button. The new hunt group you
added
appears on the Hunt Groups page, with the settings you selected in
the Add New Group dialog box.
Column
|
Description
|
Hunt Group Name
|
Enter a name for the hunt group you are adding.
|
Domain
|
Select the domain to which the hunt group will belong.
|
Description
|
Enter a description for the hunt group.
|
Options
|
Reserved for future use.
|
Editing Hunt Groups
Deleting Hunt Groups
If you no longer need a hunt group, use the following
procedure to
delete it from the system.
-
From the Hunt Groups page, under the EDIT
column,
click the EDIT link for the hunt group you want to
delete.
-
Click the Delete button. A
precautionary message asks
if you are sure you want to delete the item.
-
Click OK to delete the hunt group (or
click Cancel
to retain it).
-
Click the Refresh button to update the
screen.
Adding Hunt Group Entries
Column
|
Description
|
Hunt Group Name
|
Read-only field that shows the name of the selected hunt
group.
|
Domain
|
Read-only field that shows the name of the domain to
which the
hunt group belongs.
|
Device AOR
|
Specifies the device to be added. This field is read
only when
displayed from the Hunt Groups page
|
Option
|
Disabled = user is not in the hunt group.
Manual = after a call, the user must manually change the
status to available using the Agents Portal to become available
again.
Auto Immediate = user will be made available
automatically
again after each call.
|
Order
|
Priority of the user in the hunt group.
|
Editing Hunt Group Entries
-
From the Hunt Groups page, under the Show
column,
click the SHOW link for the hunt group whose entry
you want
to edit.
-
The Hunt Groups page appears
-
Under the Device AOR column, click the
entry you want
to edit. The dialog box below appears
-
Change the Option and Order
fields as
necessary.
-
Click the Modify button.
Deleting Hunt Group Entries
-
Below the Device AOR column, click the
hunt group
entry you want to delete. The dialog box below appears.
-
Click the Delete button. A
precautionary message asks
if you are sure you want to delete the item.
-
Click OK to delete the hunt group (or
click Cancel
to retain it).
-
Click the Refresh button to update the
screen.
|