NMS Overview

The NetSapiens SNAPsolution provides a complete end-to-end VoIP solution for Service Providers. By combining NetSapiens’ Software and Expertise with the appropriate levels of Services and Tools, the SNAPsolution makes VoIP a SNAP for Service Providers with any level of voice experience.

The typical SNAPsolution customer includes Service Providers who fit one of the following profiles:

  • Internet Service Providers who are seeking the ability to add retail voice services to their product portfolio.
  • Small-to-medium-sized traditional Carriers (ILEC, CLEC, IXC) who want to increase margins and/or customer count by adding wholesale and/or retail VoIP.
  • Application Service Providers, who want to add voice to their current application offerings or who, through entrepreneurial spirit, will use the platform to develop the next break-through application.

This guide is divided into ten sections that will take you all the way from a description of our system to being able to perform diagnostics and troubleshoot common issues.

  1. Product Description describes the SNAPsolution features, components, and system architecture.

  2. Installation and Setup describes the minimum system requirements for installing the SNAPsolution software.

  3. Getting Started describes how to log in to and out of the system, provides a quick tour of the admin Web portal, and presents a roadmap for using the software.

  4. Managing Users describes how to work with users, domains, and resellers.

  5. Managing Connections describes how to work user devices, servers/gateways, DIDs, legal intercepts, and ratings.

  6. Dial Planning describes how to work with dial translations, dial permissions, dial permission rules, and call routing.

  7. Managing Applications describes how to manage voice mail, greetings, music-on-hold files, conferencing, call queues, and hunt groups.

  8. Viewing Call History describes how to display the Call History page, download a Call Detail Record, and view events.

  9. Performing System Operations describes how to display the system status, manage system settings, backup and restore, manage admin accounts, and manage operator access.

  10. Performing Diagnostics describes how to view statistics, display system information, display the audit log, view events, and use the systems ping and trace route