The NetSapiens SNAPsolution
provides a complete end-to-end VoIP solution for Service Providers. By
combining NetSapiens’ Software and Expertise with the appropriate levels
of Services and Tools, the SNAPsolution makes VoIP a SNAP for Service
Providers with any level of voice experience. The typical SNAPsolution customer includes Service
Providers who fit one of the following profiles: - Internet Service Providers who
are seeking the ability to add retail voice services to their product
portfolio.
- Small-to-medium-sized
traditional Carriers (ILEC, CLEC, IXC) who want to increase margins
and/or customer count by adding wholesale and/or retail VoIP.
- Application Service Providers,
who want to add voice to their current application offerings or who,
through entrepreneurial spirit, will use the platform to develop the
next break-through application.
This
guide is
divided into ten sections that will take you all the way from a
description of our system to being able to perform diagnostics and
troubleshoot common issues. Product Description describes the SNAPsolution features,
components, and system architecture. Installation and Setup describes the minimum system
requirements for installing the SNAPsolution software. Getting Started describes how to log in to and out of
the system, provides a quick tour of the admin Web portal, and presents a
roadmap for using the software. Managing Users describes how to work with users,
domains, and resellers. Managing Connections describes how to work user devices,
servers/gateways, DIDs, legal intercepts, and ratings. Dial Planning describes how to work with dial
translations, dial permissions, dial permission rules, and call routing. Managing Applications describes how to manage voice
mail, greetings, music-on-hold files, conferencing, call queues, and
hunt groups. Viewing Call History describes how to display the Call
History page, download a Call Detail Record, and view events. Performing
System Operations describes
how to display the system status,
manage system settings, backup and restore, manage admin accounts, and
manage operator access. Performing Diagnostics describes how to view statistics,
display system information, display the audit log, view events, and use
the systems ping and trace route
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