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NetSapiens Training Class


Morning Session

  1. Intro to NetSapiens SNAPsolution

    1. NMS – NetSapiens Media Server

    2. NCS – NetSapiens Conferencing server

    3. NDP – NetSapiens Device Provisioning

    4. Quick Summary of Apps not explicitly covered today, NAS (accounting), LiCf(recording)

  2. NMS

    1. System Status

    2. Resellers

    3. Domains

    4. Users

      1. Devices

      2. User Features

    5. Connections

    6. Dial Planning

      1. Dial Translations

      2. Usable Applications

      3. Dial Permissions

      4. Call Routing

    7. User portal

  3. NDP

    1. Adding A MAC

    2. Configuring Defaults

    3. Configuring Overrides

    4. Directory Designer

    5. Event Tracing

  4. Q&A


Afternoon session

  1. Troubleshooting

    1. Call History

    2. Call Traces

    3. Nsflow – https://boss.netsapiens.com/nsflow

    4. SIP – Protocol Basics

  2. Auto Attendants (AA)

    1. Inbound DID routing

    2. Building an AA

    3. Recording Audio

  3. Call Center

    1. Queues

    2. Hunt Groups

    3. More Advanced Setups

    4. Stats

  4. Conferencing

    1. Setup

    2. Features

  5. Re-Branding

  6. BOSS

    1. Trouble Tickets

    2. Graphs

    3. Alarms & Custom Thresholds

  1. Open Forum and Discussion



Useful Links

Documentation- https://sites.google.com/a/netsapiens.com/admin-guide/ndp

FAQ's- https://sites.google.com/a/netsapiens.com/admin-guide/ndp/faqs

BOSS (trouble ticketing, Monitoring, Graphing) -https://boss.netsapiens.com